FAQ
ABOUT
Why UNPLUG?
UNPLUG is a conscious select store that brings awareness to sustainable living and mindful consumption. You can shop all eco-conscious products from Malaysia and around the world in one place, from apparel to home and beauty. We value creativity, design and innovation. Every product are intentionally chosen to ensure it can directly contribute back to the people and the planet.
Do you have a store?
We are located in Bangsar Village II. See Directions
Our online shop allows for easy order with in-store pick up.
Is UNPLUG local?
Yes, UNPLUG is created by Malaysians. It was established in 2018 with a physical conscious select store located in Kuala Lumpur. We work with entrepreneurs and creators in Malaysia and around the world to bring you a global selection of eco-conscious products. Currently, we have with us 40 brands from over 17 countries.
What does UNPLUG stand for?
We move away from mass production, synthetic materials and trends to broaden our collective appreciation for authentic design, craftsmanship and human values. UNPLUG offers a way out from the trappings of the fast culture and provides an easy transition to sustainable living and mindful consumption.
SHIPPING, RETURNS & REFUND
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Please visit the Shipping & Returns page to find out more.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Can I refund?
Please visit the Refund Policy page to find out more.
REWARDS PROGRAM
How does it work?
JOIN:Create an account to join by clicking on the Rewards Tab at the bottom right hand side of the screen.
We’ve made it simple. It’s free to join; all you have to do is enter your email address and create a password to sign up.
All existing customers are automatically enrolled into the program, and will just need to log in to activate their account.
EARN:Earn points for shopping and engaging with us on social and more.
REDEEM:Redeem cash coupons and more.
How do I earn points?
You can earn points in several ways.
Create an account : 500 points (once)
Spend RM1 : 3 point (unlimited)
Refer a friend : RM20 off (unlimited)
Connect on Instagram : 100 points (once)
Connect on Facebook : 50 points (once)
The more you do and the more points you get, the more you save.
How do I redeem my points?
Spend points at checkout: You can choose to spend points at the checkout. Once you have at least 500 points, if you are logged into your loyalty account, you’ll have the option to redeem your points starting at RM5 cash coupon = 500 points. You’ll be able to use the slider to nominate how many points you would like to spend, then redeem and apply the discount directly at the checkout.
Free Shipping Voucher, RM5, RM10, RM20, RM30 cash coupon: Once you reach an eligible number of points, vouchers will appear redeemable under the ‘All rewards’ section of the dashboard. Simply click ‘View’ —> ‘Redeem’ —> then you can click ‘Apply code’ or copy and paste it at checkout. You can access your unclaimed rewards at any time under the section ‘Your rewards’ in your loyalty dashboard.
Do purchase made prior to my rewards opt-in count towards my point earning?
Unfortunately not – you will only be eligible to receive points on purchases made after becoming a member. But we will gift you 500 points just for signing up!
Get in touch
Have questions about your order, or a general enquiry?